Basic Layout

Do not show this message today.

Current Page

Home
Help

Help

How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately have access. Also, you don't have to fill your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

Credit card types and system requirements for credit card orders.

We hope the following information will answer most of your questions.

1. Your credit card must have permission for overseas use.

You may need to call your credit card company in advance to authorize overseas charges.

2. Here is the list of credit cards that are accepted on our site: Master & Visa

*If you try to use a credit card other than the above listed cards,

you may receive an error page when you go to check out.

3. To use the credit card option you will need to have one of the following systems on your computer:

Please note: when there are many customers trying to use the credit card payment option at the same time,

the credit card processing system connected with our shopping mall may slow down and/or show system errors.

In the event that you fail in your attempt to make a credit card payment for limited dolls, please consider using PayPal instead.

We can prepare you a new check-out/order page if you decide (or need) to change your method of payment after submitting your order.

Send your request via e-mail to our help desk: rosenlied@hotmail.com and we will prepare a new page for you.

Shipping

Shipping Method : Parcel Service
Shipping Area : A Region.
Shipping Rate :
Delivery Time : 2 - 50 days
- Customs and Duties

The recipient will be held responsible for international shipments which may be subject to import duties and taxes.

Please be advised that these charges are levied by the destination country and we do not have control over them.

In the case that the recipient refuses to receive the parcel, the order will be returned to Korea.

Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

The colors of the product’s pictured on our website can differ slightly on different computer monitors.

Some of the items pictured are used for photo purposes only.

The only items included with your product are the ones listed on the page.

No other items are included in the set.

Returns & Exchanges

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.